Delivery Terms and Conditions

By placing a delivery order with us you accept our terms and conditions.

Our cupcakes, pup-cakes and cakes are considered  “perishable goods” and are therefore not covered by our courier company if they are damaged while being delivered unless the driver is deemed responsible, which is usually not the case.

By confirming your delivery order you accept and understand that your order leaves Claire’s Secret Kitchen in perfect condition. We do our best to package your delicious cakes securely and although they are kept refrigerated before they travel the cupcakes and cakes can move about. The drivers do their best to deliver these in perfect condition, and take extra care when driving, however they can get damaged during transit. Taking this into consideration, booking delivery is at your own risk and we would recommend collecting them yourselves to prevent this.

Please take into consideration when booking a delivery to make sure someone will be home during the time you have selected. Our courier drivers do their best to leave your order in a safe spot if no one is home.

If there isn’t anywhere safe to leave your order and it needs to be redirected back to us and re-delivered later that day or redirected to another location then this will be at the customer's cost. 

We recommend getting your order delivered the day prior if possible because our courier drivers cannot guarantee a specific time it will be delivered. Morning couriers can often be delayed in traffic. Your order will remain fresh when kept in a refrigerator overnight if received the day prior. 

During summer it is not suitable for your orders to be left out all day in the heat as it can result in being damaged. We are not able to refund your order because it is considered a “perishable good” so ask that you take this into consideration when booking delivery online.

Please understand that we try our best to be as responsive as we can to orders and emails over the weekend but our office is closed. If you book a delivery over the weekend we will book it in first thing Monday morning, which can result in a slight delay. To prevent this we ask that you place your order before 3pm on Friday.

We are always so excited to be apart of your celebration and create delicious treats to make your occasion extra special and one to remember.

Bringing Joy One Bite at a Time,

Claire’s Secret Kitchen xx