Frequently Asked Question's
How do I store my cake?
Read our cake care here.
How long will my cake/cupcakes last?
We encourage you to enjoy your cake/cupcakes on day of purchase due to the freshness. If you plan to keep them for the next 2-3 days make sure they are stored in an airtight container, preferably in the fridge.
Our cookies are freshly baked and finished for you to enjoy them straight away. If you want to save some you can, by placing them in an airtight container and away from sunlight. They will last up to 6 days.
Pup-cakes can be stored in an airtight container and in the fridge for up to 4 days. Pup biscuits up to 3 months in the fridge.
I've noticed an error in my order confirmation email. What can I do?
Please email kitchen@clairessecretkitchen.co.nz call 09 360 0018 and let us know.
Our office hours are Tuesday to Friday: 9am - 12pm.
Please keep in mind we cannot cancel or change orders that have been confirmed via email with less than 72 hours notice of delivery/pick up time.
Cake Care & Storage
How to Store My Cake:
For best results, enjoy your cake on the day of purchase. If storing for 2-3 days, keep it in an airtight container, ideally in the fridge. Cakes with fondant or delicate decorations should stay at room temperature.
Cake & Cupcake Shelf Life:
We recommend enjoying our cakes and cupcakes fresh. If storing for 2-3 days, refrigerate in an airtight container. Our cookies stay fresh for up to 6 days in an airtight container away from sunlight. Pup-cakes last up to 4 days in the fridge, and pup biscuits can be stored for up to 3 months.
Ingredients:
Our cakes and icing do not contain alcohol or gelatine. We use only free-range eggs and premium-quality chocolate. Please note that our carrot cake contains nuts.
Order Confirmation Issues:
If you spot an error in your order confirmation, contact us at kitchen@clairessecretkitchen.co.nz or call 09 360 0018. Please note, orders cannot be changed or canceled with less than 72 hours' notice.
Delivery:
We deliver throughout Auckland (fees apply). For delivery times and terms, please read our Delivery/Collection page here.
Gluten-Free Options:
We offer gluten-free Chocolate, Golden Vanilla, and Red Velvet cakes. However, we cannot guarantee a gluten-free environment, so small traces of gluten may be present.
Careers:
To apply for a job, send your CV and cover letter to admin@clairessecretkitchen.co.nz with your area of expertise and availability.