CSK Terms & Conditions

TERMS AND CONDITIONS:

At our bakery in Ponsonby, Auckland, we pride ourselves on creating the most moist, flavour-packed cakes, baked with the finest ingredients — including free-range eggs, premium chocolate, and, of course, a whole lot of love.

Each of our cakes is unique and handmade, which means no two are exactly the same. As a result, the size, decorations, and icing textures may vary slightly — please use our image gallery as a general guide.

While we take great care in preparing our delicious products, they are made in an environment where nuts, wheat, gluten, dairy, and other allergens are present. Please keep this in mind when placing your order.

Lastly, any orders or inquiries received outside of our office hours will be responded to within 24 hours on the next working day.

Office hours: Please refer to the contact us page for these days and hours. 

CANCELLATIONS/REFUNDS:

Ordering, Delivery, and Refund Policies for Cakes and Treats

Please be aware that our preparation process involves ordering ingredients, creating parts of your product in advance, and expending labour. Additionally, we incur fees from our online platform, payment processing software, and administrative services. Our booking calendar operates on a first-come, first-served basis based on deposit or invoice payment, not the receipt of the invoice. We are always here to offer advice on cake designs, flavours, and icing types. However, please keep in mind that the final choice is yours, and individual taste preferences can vary, which may influence your overall experience.

Bespoke Cakes: To secure your booking for a bespoke cake, full payment of the invoice is required. In the event of cancellation, since production time has been allocated that could have been offered to another customer, we cannot issue a cash refund.